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policies

 
 
 

SPEED

Our standard turn around time is 7-10 business days. Please understand we are a small operation and plan our jobs based on deadlines noted. We will do our best to accommodate everyone. You may choose to Rush your order for 3-5 business day service. Additional charges may apply to rush orders. Depending on the complexity of single shirt orders, additional time may be needed. It's important to note, that work does not start until after payment. Please don't ask us if your order is done immediately after paying your invoice. The work is just beginning and good things take time!  

 

ARTWORK

Artwork takes time, sometimes A LOT of time. Art rendering fees are based on the complexity of the design. However, in most cases and whenever possible, artwork is done at no charge. We may also require a non-refundable deposit before artwork is created since a lot of time is wasted when/if a customer backs out and takes the art elsewhere. Check out this brief video about vector and raster graphics. (We need vector.)  Also: a note about copyright guidelines and how to properly check your proof.

Please note: Due to excessive amount of time spent preparing art, we have to charge for art and/or multiple proofs.

 

 
 

DISCOUNTS

Orange Graphix offers quantity discounts, meaning the more you order at one time, the more of a discount you will receive on screen printed garments.  You can mix and match however you like as long as we can print the same size design on all.

 

COMMUNICATION

We receive several messages through all forms of communication (email, FB page messages, messenger, phone calls, text and walk-ins). Please allow 24-48 hours for us to return messages. If we are in production, we are not at the computer and visa versa.

Also, we ask that if you originally contacted us through email or messenger, please stick with that method. Bouncing between email and messenger can make it very difficult to keep track of specific details or to refer back to at a later date.

 

 
 

PAYMENT TERMS

We require 50% deposit on all orders. Balance is due at or before delivery. The only time we stray from this is if it's a rush order or if the full amount is less than $100. 

DEADLINES

Need 23,000 shirts by tomorrow?  Not gonna happen, but knowing your deadline allows us to know how to schedule your job and if it is possible to complete on time.  We understand how important deadlines are and the operation of our shop totally revolves around when orders need to be complete.

 

SHIPPING

We do our best to keep your fees down by ordering garments and supplies for multiple orders at the same time. By doing in this we avoid a hefty shipping charge and keep your items as cost effective for you as possible. 

Also, OG will happily ship your order to you! Shipping charges will apply. UPS is extremely reliable; however shipments are subject to weather delays and occasional delays which are outside of our control. The best thing to do is pad your delivery time just in case. 

 

 
 

RETURN POLICY

Custom screen printed or decorated items cannot be returned. We will gladly exchange or replace unworn item(s) if the item is defective or the decorating is severely different than what was sent in a proof. In such cases we will need the item(s) back and we would replace the item(s) for free.  We must be notified of the exchange request within 48 hours of date of delivery. We do not accept items that have been worn already. 

 

RELEASE OF LIABILITY

Occasionally during the screen printing process, a garment will be misprinted due to unforeseen instances or human error. If you supply the garment and there is a problem, we cannot replace your item. Your damaged piece will be returned to you and we will feel awful. This is why we prefer to supply the pieces we work on. Problems do not arise often, but you need to be aware of the possibility.

 

 
This place is great!!! Amber squeezed me in with a special surprise project for a 10th Anniversary present for my wife. She worked with me every step of the way and was quick and on top of the issues that arose. I will definitely be back for any of my printing needs!
— Jesse Beauchesne