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policies

 
 
 

SPEED

Our standard turn around time is 7-10 business days. Please understand we are a small operation and plan our jobs based on deadlines noted. We will do our best to accommodate everyone. You may choose to Rush your order for 3-5 business day service. Additional charges may apply to rush orders. Please note that depending on the complexity of single shirt orders, additional time may be needed. 

 

ARTWORK

Artwork takes time, sometimes A LOT of time. Art rendering fees are based on the complexity of the design. However, in most cases and whenever possible, artwork is done at no charge. We may also require a non-refundable deposit before artwork is created since a lot of time is wasted when/if a customer backs out and takes the art elsewhere. Also: a note about copyright guidelines

 

 
 

DISCOUNTS

Orange Graphix offers quantity discounts, meaning the more you order at one time, the more of a discount you will receive on screen printed garments.  You can mix and match however you like as long as we can print the same size design on all.

 

REORDERS

We will extend the same price on screen printed garments for reorders placed within 30 days of the original order. Must follow the minimum of 12 per color policy. 

 

 
 

PAYMENT TERMS

We require 50% deposit on all orders. Balance is due at or before delivery. The only time we stray from this is if it's a rush order or if the full amount is less than $100. 

 

SHIPPING

We do our best to keep your fees down by ordering garments and supplies for multiple orders at the same time. By doing in this we avoid a hefty shipping charge and keep your items as cost effective for you as possible. 

Also, OG will happily ship your order to you! Shipping charges will apply. UPS is extremely reliable; however shipments are subject to weather delays and occasional delays which are outside of our control. The best thing to do is pad your delivery time just in case. 

 

 
 

RETURN POLICY

Custom screen printed or decorated items cannot be returned. We will gladly exchange or replace the item(s) if the item is defective or the decorating is severely different than what was sent in a proof.  In such cases we will need the item(s) back and we would replace the item(s) for free.  We must be notified of the exchange request within 48 hours of date of delivery.

 

RELEASE OF LIABILITY

Occasionally during the screen printing process, will be misprinted due to unforeseen instances or human error. If you supply the garment and there is a problem, we cannot replace your item. Your damaged piece will be returned to you and we will feel awful. This is why we prefer to supply the pieces we work on. Problems do not arise often, but you need to be aware of the possibility.

 

 
This place is great!!! Amber squeezed me in with a special surprise project for a 10th Anniversary present for my wife. She worked with me every step of the way and was quick and on top of the issues that arose. I will definitely be back for any of my printing needs!
— Jesse Beauchesne